PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
DOA ( DEAD ON ARRIVAL) – LIVE WARRANTY ARRIVAL.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.
In the unlikely event of DOA (Dead on Arrival) or Death within 7 days, We need to be notified within 7 days from the time the livestock arrives.
You must be present and available at the time of delivery or ALL warranty will be voided. If your package has been routed to your local shipping center for pick-up, you must pick it up within 2 hours of availability or ALL warranty will be voided.
We will need a clear digital picture(s) of the deceased coral(s) and/or fish in the bag, and picture(s) out of the bag. Once we receive the digital photos, we will send you a replacement(s) in your future order.
Refunds are NOT given. Shipping is not covered for replacement coral, fish, or invert shipments.
Call our customer service line in this rare event, phone number and email is provided on our website as well.
DO NOT discard the item until we have resolved the issue. Aquariumreefers.com cannot be held responsible for mechanical or weather delays from shipping companies. We cannot guarantee replacement coral(s) and/or Fish. We are not responsible for incorrect addresses given.
The customer also agrees not to file any dispute and/or claims with our credit card company or any other payment method if it fall under our terms and conditions of sale.
NOTICE: Keep in mind, corals are often very stressed due to shipping. On the rare occasions when they arrive, their coloration may be slightly different than what is pictured initially or their polyps may not open for a short time thereafter. Though rare, it may occur. Please give them time to acclimate to your home aquarium first. However, dead corals will have bare/peeling skin tissues, have a rotten smell, and sometimes turn white.
All our sales are final. We DO NOT accept returns and there are no refunds or returns, but we do want you to be happy with your purchase. If for any reason you are not satisfied with your purchase, please contact us and we will work with you to ensure you are 100% satisfied. Your satisfaction is our number one priority. Happy Reefing